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D4D WEBSITE  |  REGISTER  |  ONLINE ATTENDEE LOGISTICS  |  PRESENTER LOGISITICS

MONDAY, TUESDAY, WEDNESDAY: In-Person & Online
THURSDAY: Online Only

HOW WILL I ACCESS THE ONLINE CONFERENCE?
>> PheedLoop Virtual Event Platform (Available March 3) – The online conference will be hosted on the PheedLoop Virtual Event Platform. A username and password will be emailed by March 3. 
>> SCHED (This website) – Attendees may view the program and build a personal schedule for in-person attendance. All times listed on Sched are in Central Time (local Austin time zone)
Monday, March 6
 

7:00am CST

Breakfast
2 -3 hot breakfast items on daily rotation - eggs, bacon, sausage, hash browns, crepes, etc.
Steel Cut Oatmeal with toppings
Granola & yogurt with toppings
Whole and cut fruit
Muffins, Tea Bread
Selection of juices, coffee, and tea

Vegetarian and Gluten-Free items will be available

One Twenty 5 Cafe is located on the lobby level and offers additional food items for purchase.
Monday March 6, 2023 7:00am - 9:00am CST
Room 104 (M1-Lower Level)
  Misc, Meals

8:30am CST

Registration Table Open
Monday March 6, 2023 8:30am - 5:00pm CST
M1 Lobby (Lower Level)
  Misc

9:45am CST

Opening Keynote: The Dangers of Empathy
Empathy is widely held as an important research mindset among designers. Many design research processes begin with the word. While empathy is broadly necessary to design practice, it is not without its problems. Most designers and researchers do not also know the dangers of empathy. Consider that:
  • We confuse and conflate empathy, sympathy, and compassion. The differences are critically important.
  • Empathic resonance in the brain is extremely biased. We find it hard to empathize with people unlike ourselves.
  • Having too much empathy may also be problematic and can be weaponized by bad actors.
  • We feel empathy only for humans and animals‚ not for objects, spaces, places, or our planet.
We will explore some limitations of empathy and show how and why two additional emotive capacities should be cultivated: curiosity and care.

Cassini Nazir will be joining us remotely. 
Speakers
avatar for Cassini Nazir

Cassini Nazir

Assistant Professor, College of Visual Arts and Design at the University of North Texas
Cassini Nazir is a designer of conversations, curricula, and interfaces. He is an Assistant Professor in the College of Visual Arts and Design at the University of North Texas, where he teaches classes in interaction design.His current research explores how curiosity can be meaningfully... Read More →

Monday March 6, 2023 9:45am - 11:00am CST
Room 105 (M1-Lower Level)

11:15am CST

Rethinking user personas for inclusion
Designers need a new framework for creating user personas -- one which emphasizes behaviors over demographics to be more inclusive and guard against biases._x000D_
In this session, learn the common pitfalls of typical personas and why they fall short. Then, learn a better framework for creating personas.
Speakers
avatar for Cindy Brummer

Cindy Brummer

CEO, Standard Beagle
Cindy Brummer is Founder and Creative Director of Standard Beagle Studio, a user experience design agency based in Austin, Texas.Founded in 2012, Standard Beagle has improved the UX for a variety of companies in industries that range from healthcare to ecommerce, B2B SaaS to performing... Read More →

Monday March 6, 2023 11:15am - 12:00pm CST
Room 105 (M1-Lower Level)
  ​2. ​UX in Practice

12:00pm CST

Break for Lunch
Lunch options around UT-Austin
Monday March 6, 2023 12:00pm - 1:30pm CST
  Misc, Meals

1:30pm CST

Overcoming Barriers to UX Research
Libraries aren’t flush with resources, and UX research often falls to a small team, a team of one, or perhaps no one at all. Barriers appear at every stage: picking a method and designing an effective study (and maybe getting it approved), securing incentives and recruiting enough of the right participants, conducting the research itself, and then turning findings into actionable next steps. In this talk, we’ll discuss how to overcome barriers at every stage for more realistic and sustainable research that can happen no matter your role or institution.
Speakers
avatar for Rebecca Blakiston

Rebecca Blakiston

Senior UX Researcher, Ad Hoc
Rebecca Blakiston is a Senior User Experience (UX) Researcher at Ad Hoc, a company that improves digital services within government. Previously, she was a User Experience Strategist and Librarian at the University of Arizona. She has a decade of experience leading teams, conducting... Read More →

Monday March 6, 2023 1:30pm - 2:15pm CST
Room 105 (M1-Lower Level)
  ​1. ​Tools and Methods

2:30pm CST

It's all good: Growing your content strategy practice
Libraries don't just collect content, we create it too. Content needs a strategy. Learn about the five elements of content strategy -- planning, creation, delivery, governance and user experience -- and be introduced to a flexible (and free!) diagnostic tool that will help you assess and grow your practice, personally and organizationally.
Speakers
avatar for Courtney McDonald

Courtney McDonald

User Experience Librarian, University of Colorado Boulder

Monday March 6, 2023 2:30pm - 3:15pm CST
Room 105 (M1-Lower Level)
  ​2. ​UX in Practice

3:30pm CST

User Influence on Navigational Design: What an observational usability study teaches us about differences in design and navigational preferences.
Murray State Libraries recently conducted a usability study to determine how well the homepage redesign supports the needs of different user groups. This session will discuss the design process and the usability study, and examine how differences in website usage informed improvements to navigation and search functions throughout the website.
Speakers
avatar for Leslie Engelson

Leslie Engelson

Metadata Librarian, Murray State University
DS

David Sye

Research & Instruction Librarian, Murray State University
avatar for Bentley Utgaard

Bentley Utgaard

Library Special Projects Coordinator, Murray State University
I have been working as an academic library technology administrator for the past 6 years. I administer Alma, Primo VE, and LibApps. My most recent project is building a customized homepage within the LibGuides framework.
MW

Megan Wilson

Research & Instruction Librarian, Murray State University

Monday March 6, 2023 3:30pm - 4:15pm CST
Room 105 (M1-Lower Level)
  ​1. ​Tools and Methods
 
Tuesday, March 7
 

7:00am CST

Breakfast
2 -3 hot breakfast items on daily rotation - eggs, bacon, sausage, hash browns, crepes, etc.
Steel Cut Oatmeal with toppings
Granola & yogurt with toppings
Whole and cut fruit
Muffins, Tea Bread
Selection of juices, coffee, and tea

Vegetarian and Gluten-Free items will be available

One Twenty 5 Cafe is located on the lobby level and offers additional food items for purchase.
Tuesday March 7, 2023 7:00am - 9:00am CST
Room 104 (M1-Lower Level)
  Misc, Meals

7:00am CST

Registration Open
Tuesday March 7, 2023 7:00am - 6:00pm CST
M1 Lobby (Lower Level)
  Misc, Registration Desk

9:00am CST

WORKSHOP: A Spring Cleaning Sprint: Let's Tidy Up Our Websites
This in-person workshop will be live streamed and all handouts will be available in advance. The instructor will engage with the virtual audience after the workshop concludes.

Library websites tend to have a lot of content. Our homepages are often cluttered, and hidden in the depths of our websites are often outdated, duplicative, and overly complex web pages, many of which are irrelevant to website visitors. Let's learn some tools and techniques to reduce our content bloat and simplify our websites, making them more sustainable in the long term.

In this workshop, you’ll learn how to:
  • Identify where your website needs the most clean up.
  • Prioritize content that matters most through top task surveys, analytics, and other data.
  • Identify web pages you can merge, archive, or delete.
  • Reduce content to its simplest and most sustainable form.
  • Make the case for why simpler is better. 
Speakers
avatar for Rebecca Blakiston

Rebecca Blakiston

Senior UX Researcher, Ad Hoc
Rebecca Blakiston is a Senior User Experience (UX) Researcher at Ad Hoc, a company that improves digital services within government. Previously, she was a User Experience Strategist and Librarian at the University of Arizona. She has a decade of experience leading teams, conducting... Read More →

Tuesday March 7, 2023 9:00am - 12:15pm CST
Room 105 (M1-Lower Level)
  ​2. ​UX in Practice

9:00am CST

IN-PERSON WORKSHOP: Critical UX: interrupting and interrogating our practice to center equity and justice in design
This workshop will provide an introduction to Critical UX and some of the most foundational methodologies used in UX research, with the goal of participants being able to conduct needs analyses to match UX methodology to project or design stage, and think about how to use UX and user research as a way to create just, equitable, accessible, human-centered and anti-racist systems and products. This workshop will cover the following, with a focus on hands-on exercises and discussion:
  • An introduction to the most foundational UX methodologies, such as usability testing, user interviews and focus groups
  • Considerations and best practices for when and how to incorporate user research into your design project
  • A discussion of the ways in which technology can cause and replicate harm, whether intentionally or unintentionally, and brainstorming strategies and considerations for harm reduction and creating systems of belonging in technology
  • Some discussion of philosophical and theoretical frameworks like critical theory, reparative justice and restorative design
  • Tools used in in-person and remote user research and product testing
  • Resources to continue to critically interrogate our work as designers and developers

Following this course, participants will be able to:
  • think critically about their work as UX researchers and designers and the role they can play to disrupt assumptions about the design and development process.
  • use different theoretical frameworks alongside common UX research methods to minimize bias and harm.
  • apply a justice- and equity-focused lens to the interpretation of UX research data and findings and help design teams to think critically about how they interpret data into empathetic and human-centered interfaces and systems.
Speakers
avatar for Ashley Brewer

Ashley Brewer

Senior Web and UX Librarian, Virginia Commonwealth University Libraries
As a member of the Digital Engagement Department, Ashley Brewer provides strategic management, vision and coordination for VCU Libraries website, web applications and online systems. She conducts user research and assessment initiatives for the libraries’ digital properties and... Read More →

Tuesday March 7, 2023 9:00am - 12:15pm CST
Room 106 (M1-Lower Level)
  ​5. ​Leadership and Organizational Strategies

9:45am CST

ONLINE ATTENDED Q&A: Clusters, categories, and dendrograms: How card sorting can help you tackle your tutorials
We conducted remote card sorting as part an effort to reorganize our tutorials page. These moderated and unmoderated excercises provided a trove of valuable and, at times, conflicting data into how users conceptualize our tutorials, tools, and resources. We will report on the process and next steps for this ongoing reorganization project.
Speakers
avatar for Chandler Christoffel

Chandler Christoffel

User Experience Librarian, University of Georgia
Chandler Christoffel is a user experience librarian at the UGA Libraries.

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​1. ​Tools and Methods

9:45am CST

ONLINE ATTENDED Q&A: Under the magnifying glass: Building library WCAG maturity through accessibility auditing
Here at Deakin University Library we aim to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA compliance. We try to embed accessibility into everything we do, but:
  • we have a complex digital ecosystem. 
  • we have better visibility of accessibility compliance across some platforms over others.
  • we struggle to have a 'bird's eye' view of the current state of accessibility.
  • we are dependent on auto-generated reports.
Sound familiar? To address these challenges, we conducted a multi-platform accessibility audit.
This presentation will unpack drivers, decision points, process and outcomes of our approach.
Speakers
DJ

Danielle Johnson

Manager, Experience Design, Deakin University
RW

Rachael Wilson

Experience Librarian, Deakin University

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​1. ​Tools and Methods

9:45am CST

ONLINE ATTENDED Q&A: Understanding users' mental models with sketch research
We asked users to draw their research process and, based on that, elements of their ideal library website. This "sketch research" encouraged deeper eand varied engagement with our questions, faciliated visual thinking, and helped users participate in the web design process. We will discuss our semi-structured interview process, show example sketches, and highlight a few key takeaways and actions that followed this project.
Speakers
avatar for Chandler Christoffel

Chandler Christoffel

User Experience Librarian, University of Georgia
Chandler Christoffel is a user experience librarian at the UGA Libraries.
DS

Deborah Stanley

University of Georgia

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​1. ​Tools and Methods

9:45am CST

ONLINE ATTENDED Q&A: Feelings of Welcomeness in Library Study Spaces
Do students feel welcome in library study spaces? How does identity shape feelings of welcomeness? What can we do to support students in using library study spaces? Join UC Santa Cruz librarians to learn about their research approach, including the use of anti-problems and participatory design, in studying these questions.
Speakers
avatar for Jess Waggoner

Jess Waggoner

User Experience Librarian, University of California, Santa Cruz

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​3. ​Service and Physical Space Design

9:45am CST

ONLINE ATTENDED Q&A: No Sunlight, No Silence: How Covid-19 impacted students' needs in library spaces.
The Scholars Lab is envisioned as a creative hub that enhances multidisciplinary research and digital scholarship. We used focus groups to analyze COVID-19's impact on students' shifting needs and behaviors. The outcome was analyzed and separated into technology and spaces, and the findings are incorporated into the Scholars Lab initiative.
Speakers
avatar for Melody Ethley

Melody Ethley

User Experience Designer, University of Texas Libraries
Melody Ethley is a user experience designer, content strategist, and Certified Usability Analyst (CUA). She currently serves as the lead UX Designer at the University of Texas Libraries and previously spent time as a UX researcher for the Library of Congress. Her current work focuses... Read More →
KS

Karina Sánchez

Diversity Resident Librarian, UT Austin

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​3. ​Service and Physical Space Design

9:45am CST

ONLINE ATTENDED Q&A: Occupancy Sensors in the Library: Empowering Students and Administrators during and after Covid-19
I will discuss how data collected and disseminated by occupancy sensors mounted at library entrances helped students and library staff adhere to strict building capacity limits during the pandemic in real-time. And how the library intends to use occupancy sensors to improve the user experience and better manage library spaces.
Speakers
avatar for David Kemper

David Kemper

Digital Experience Librarian, McMaster University
David Kemper is the Digital Experience Librarian at McMaster University Library in Hamilton, Ontario, Canada. As Digital Experience Librarian, he manages the library's myriad web interfaces, including the library website, while supervising the four-person Digital Experience team... Read More →

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​3. ​Service and Physical Space Design

9:45am CST

ONLINE ATTENDED Q&A: Designing Online Instruction Modules: Pedagogical Theory to Inclusive Practice
With all the different literacy frameworks and pedagogical models out there, librarians tasked with developing instruction have a lot to digest when bringing theory into practice. By asking how to center student experience in digital design, theories and frameworks come together in a narrative of a librarian designing asynchronous instruction.
Speakers
avatar for James Henry Smith

James Henry Smith

Information Literacy Librarian, Indiana University Bloomington

Tuesday March 7, 2023 9:45am - 11:15am CST
Online Attended Q&A (Pheedloop Platform)
  ​4. ​Trends Emerging Issues and the Future of Design

12:15pm CST

Break for Lunch
Lunch options around UT-Austin
Tuesday March 7, 2023 12:15pm - 1:45pm CST
  Misc, Meals

1:45pm CST

In Their Own Words: Methods to Understand Students’ Perceived Connections between Library Spaces and Engagement
We conducted a library space assessment using various methods: interviews, design charrettes, observations, and photo diaries. By hearing students' stories, we learned which spaces students choose and why, and how they believe library spaces contribute to their level of engagement, so we can redesign spaces that better support student needs.
Speakers
avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University
avatar for Sarah DeVille

Sarah DeVille

Head of Access Services, Texas Tech University

Tuesday March 7, 2023 1:45pm - 2:30pm CST
Room 106 (M1-Lower Level)
  ​1. ​Tools and Methods

1:45pm CST

Usability testing for continuous improvement: An ongoing project inspired by instructional design
Librarians at University of Wisconsin-Green Bay are conducting regular usability testing to evaluate and improve their discovery system, with a focus on meaningful participant prompts inspired by a backward design model. Learn how they developed a process that is easily repeatable and produces actionable results.
Speakers
avatar for Jodi Pierre

Jodi Pierre

Research & Instruction Librarian, University of Wisconsin-Green Bay
I am a Research & Instruction Librarian at UW-Green Bay Libraries. As a member of the technology and digital transformation team, I help manage the library website, LibGuides, and Primo VE discovery service (branded Search@UW).

Tuesday March 7, 2023 1:45pm - 2:30pm CST
Room 105 (M1-Lower Level)
  ​2. ​UX in Practice

2:45pm CST

Building an Undergraduate Student Team to Conduct UX Research: The Power of Peers
A successful team of student peer researchers designing, conducting, and analyzing UX research unlocks the power of student voices and insights needed by library leadership. Student teams can be a transformational tool used to overcome the barriers of lack of time, difficulty recruiting participants, and even resistance to research results.
Speakers
avatar for Mary Huissen

Mary Huissen

Assessment and User Experience Librarian, Swarthmore College
Librarian, user researcher, student UX team developer, card sort aficionado, and strategic thinker working at the intersection of user research and assessment, making sure research motivates change, assessment answers questions, and data tells a story. Grammatically opposed to utilizing... Read More →

Tuesday March 7, 2023 2:45pm - 3:30pm CST
Room 105 (M1-Lower Level)
  ​5. ​Leadership and Organizational Strategies

3:00pm CST

Utilizing User Experience (UX) research and UX design principles to create a UX research repository
In order to ensure that UX research was easily accessible to those within our organization as well as outside our organization, we embarked upon the design and implementation of a UX repository. UX research and design principals were applied to this selection and implementation process. Dozens of internal user interviews were conducted to better understand needs, personas and user stories around finding and accessing UX research within EBSCO. Various types of content found in our UX research were abstracted and indexed. Product, persona, and feature taxonomies were created around critical information. Features were prioritized according to these newly created personas and user stories. These prioritized features were then used to evaluate various existing products and platforms which could be used for a UX repository. Due to a plethora of protentional product candidates, this process was critical in finding a solution that met the various and diverse needs within the organization. Next steps include the creation of external personas and user stories outside EBSCO. Please note - though I am from a vendor, no vendor products will be demoed in this presentation.
Speakers
avatar for Tammy Allgood Wolf

Tammy Allgood Wolf

Senior UX Researcher, EBSCO
After working for over 2 decades in academic libraries in various discovery and systems roles, I made the move to focus on User Experience (UX) research in 2022. I currently apply mixed research methods across all EBSCO products in order to uncover barriers to user experience and... Read More →

Tuesday March 7, 2023 3:00pm - 3:15pm CST
Room 106 (M1-Lower Level)
  ​2. ​UX in Practice

3:15pm CST

By Compass and Heading: Verifying the direction of website UX design
Being able to verify design changes is the key to a successful study. We will share our use of student surveys and task driven observation that determined design solutions used by four academic library websites. We launched a new website. What worked or failed? Our successful post-study provides the answers.
Speakers
avatar for Michael Crane

Michael Crane

Systems Librarian, US Air Force Academy, McDermott Library
Michael Crane has been team lead of the academy’s library website usability study from 2020-2023 and works as a user experience designer for the academy’s new library website launch.

Tuesday March 7, 2023 3:15pm - 3:30pm CST
Room 106 (M1-Lower Level)
  ​2. ​UX in Practice

3:45pm CST

The Digital Divide: Beyond Access - Complexity, Theory, & Social (un)Equality
Research on the Digital Divide has moved beyond studies of access to examine deeper effects. Recent theory developments consider outcomes caused by differences in use resulting in/from digital inequity, leading to the question: are new social inequities created or old ones exacerbated by the ramifications of the Digital Divide?
Speakers
avatar for Charlene Brewer

Charlene Brewer

User Experience and Digital Services Librarian, Southern Utah University
As an Information Specialist, Charlene connects the dots to maintain order amidst chaos. She enjoys making connections between a myriad of subjects, and finds it thrilling when each draws upon the next, like a giant puzzle. She often finds this to be the case with research as well... Read More →

Tuesday March 7, 2023 3:45pm - 4:00pm CST
Room 106 (M1-Lower Level)
  ​4. ​Trends Emerging Issues and the Future of Design

4:00pm CST

Designing Modules to Facilitate Graduate Students’ Literature Reviews: A Pilot Project Employing CHAT and 4CID to Support Complex Learning
This session details development processes for modules to support students’ writing of literature reviews. Design is based on identified needs and utilizes Cultural Historical Activity Theory and Four-Component Instructional Design, approaches that consider context and promote complex learning. An in-progress project, the presentation covers work carried out before the conference.
Speakers
avatar for Kimberly Grotewold

Kimberly Grotewold

Education Librarian, Texas A&M University-San Antonio
multimedia design practices, learning theories, learning with technology, human-computer interaction, artificial intelligence in education, affective learning

Tuesday March 7, 2023 4:00pm - 4:15pm CST
Room 106 (M1-Lower Level)
  ​2. ​UX in Practice

4:15pm CST

Power Up Your Visualizations: Use Power BI and Visio to Report Seating Observations
We conducted seating observation sweeps across multiple semesters. This presentation will describe how we linked the dataset using Power BI to a floor plan created using Visio and visualized which areas were most used. We used these visualizations to report findings to administration and for redesigning spaces.
Speakers
avatar for Kimberly Vardeman

Kimberly Vardeman

User Experience Librarian, Texas Tech University
avatar for Sarah DeVille

Sarah DeVille

Head of Access Services, Texas Tech University

Tuesday March 7, 2023 4:15pm - 4:30pm CST
Room 106 (M1-Lower Level)
  ​1. ​Tools and Methods
 
Wednesday, March 8
 

7:00am CST

Breakfast
2 -3 hot breakfast items on daily rotation - eggs, bacon, sausage, hash browns, crepes, etc.
Steel Cut Oatmeal with toppings
Granola & yogurt with toppings
Whole and cut fruit
Muffins, Tea Bread
Selection of juices, coffee, and tea

Vegetarian and Gluten-Free items will be available

One Twenty 5 Cafe is located on the lobby level and offers additional food items for purchase.
Wednesday March 8, 2023 7:00am - 9:00am CST
Room 104 (M1-Lower Level)
  Misc, Meals

7:00am CST

Registration Open
Wednesday March 8, 2023 7:00am - 1:00pm CST
M1 Lobby (Lower Level)
  Misc, Registration Desk

9:00am CST

Better Web Forms: Practical Tips for Evaluation, Accessibility, and Design
Let's face it: nobody loves filling out forms. But you can make the forms on your website less painful and more usable! We'll cover writing great questions and designing accessible fields. From "Contact Us" to "Suggest a Purchase," every form on a library's website would benefit from these practical improvements.
Speakers
avatar for Robin Davis

Robin Davis

Associate Head, User Experience, North Carolina State University Libraries
EO

Erik Olson

IT Analyst/Programmer II, North Carolina State University Libraries

Wednesday March 8, 2023 9:00am - 9:45am CST
Room 105 (M1-Lower Level)
  ​2. ​UX in Practice

9:00am CST

Learn by doing: Website UX Research for Academic Libraries
Series of UX assessment studies, evaluating and improving the Robert E. Kennedy Library's digital landscape of front-facing web interfaces, discovery platforms, and virtual portals. Objectives include understanding the unique needs and behaviors of REKL website’s target users and discovering the challenges and barriers that are experienced when using the website.
Speakers
avatar for Danielle Daugherty

Danielle Daugherty

Institutional Repository Coordinator, Cal Poly, San Luis Obispo
Danielle Daugherty is the Institutional Repository Coordinator at California Polytechnic State University, San Luis Obispo. She earned her B.A. in History with a minor in Graphic Communication from California Polytechnic State University, San Luis Obispo. She is currently enrolled... Read More →
avatar for Heather L. Cribbs

Heather L. Cribbs

Systems Librarian, California Polytechnic State University
Heather Cribbs is the Systems Librarian at California Polytechnic State University. She holds a B.S. in Biochemistry from University of California, Santa Barbara and earned her M.L.I.S. from San Jose State University. She lives in Morro Bay, CA with her Chihuahua and fat, elderly... Read More →

Wednesday March 8, 2023 9:00am - 9:45am CST
Room 106 (M1-Lower Level)
  ​2. ​UX in Practice

10:00am CST

What's in the box? A mixed methods approach to measuring Bento Box usability
In May 2022, Syracuse University Libraries implemented a homegrown ‘Bento Box’ search tool that precedes our main discovery layer, Summon. The goal was to lighten the cognitive load of new researchers, who may be unfamiliar with limiting content types. In this presentation, I will discuss a mixed methods approach to usability testing, as well as the opportunities and challenges that come with building an in-house discovery layer.
Speakers
NC

Wednesday March 8, 2023 10:00am - 10:45am CST
Room 105 (M1-Lower Level)
  ​2. ​UX in Practice

10:00am CST

Quick, Easy, and Simple: A Diary Study on Browser Plugins
Browser plugins can help us meet users at their point of need, providing quick, simple access to full-text from journal sites and other internet sources. We conducted a diary study to explore the efficacy, usability, and use cases for three different plugins: Google Scholar Button, LibKey Nomad, and Endnote Click.
Speakers
avatar for Chandler Christoffel

Chandler Christoffel

User Experience Librarian, University of Georgia
Chandler Christoffel is a user experience librarian at the UGA Libraries.

Wednesday March 8, 2023 10:00am - 10:45am CST
Room 106 (M1-Lower Level)
  ​4. ​Trends Emerging Issues and the Future of Design

11:00am CST

Leveraging Technology for Inclusive Libraries: An Exploration of Identity Literacy
Join us as we delve into the ways in which technology can be used to create more inclusive and equitable libraries. Our keynote speaker will present their research on the informational needs and access barriers faced by LGBTQIA+ students in academic libraries, and demonstrate how the concept of identity literacy can inform the development of technology tools that support diversity, equity, and inclusion in library and information science. This talk will challenge us to think about the role of technology in promoting social justice and foster a deeper understanding of the power of technology to break down barriers and build more inclusive and equitable libraries.

Wednesday March 8, 2023 11:00am - 12:00pm CST
Salon C (M3-Upper Level)
  ​5. ​Leadership and Organizational Strategies
 
Thursday, March 9
 

10:00am CST

ONLINE ATTENDED Q&A: A mixed methods approach to designing a new search box
Our small team used a mixed methods approach to redesign the search box area on our homepage. We will discuss our iterative process and how we agreed to consolidate, label, and tier the various search, research, service, and help options available in and around the search box.
Speakers
avatar for Chandler Christoffel

Chandler Christoffel

User Experience Librarian, University of Georgia
Chandler Christoffel is a user experience librarian at the UGA Libraries.
DS

Deborah Stanley

University of Georgia

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice

10:00am CST

ONLINE ATTENDED Q&A: Develop Assignment-oriented LibGuides
What do students need from LibGuides pages that are embedded into the faculty course website?  We performed three rounds of user studies and created user flow analysis to understand users’ needs. Then we created an assignment-oriented module for LibGuides.
Speakers
avatar for SuHui (Sue) Ho

SuHui (Sue) Ho

Digital User Experience Librarian, UC San Diego Library
SuHui Ho is the Digital User Experience Librarian at the University of California, San Diego Library.  She leads projects to develop the library's websites. Expertise includes project management, user research, stakeholder engagement, competitive study, heatmap, user flow analysis... Read More →

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice

10:00am CST

ONLINE ATTENDED Q&A: Do people really scroll these days? A cautionary tale of website redesign
During a recent Library website redesign, the external design team pushed an overall modern "look & feel" with large fonts and prominent white space, promising that "people aren't afraid to scroll nowadays.” Were they right? This talk uses heat-mapping software to evaluate the tradeoffs of long-scrolling pages for library websites. 
Speakers
avatar for Caitlin Keenan

Caitlin Keenan

Librarian, User Experience, Outreach, & Assessment, Royal Roads University Library

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice

10:00am CST

ONLINE ATTENDED Q&A: Don't Let the System Get You Down: Providing UX for Cadets in Military Institutions
Military institutions are a unique subset of U.S. colleges that present distinctive challenges when it comes to designing and implementing UX for cadets. This session will focus on addressing these challenges and present strategies for navigating a standardized institutional structure.
Speakers
avatar for Jane Bartley

Jane Bartley

User Experience Librarian, Virginia Military Institute

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice

10:00am CST

ONLINE ATTENDED Q&A: More than Just Captions: Using Universal Design for Learning (UDL) Guidelines to Create Accessible Videos
The presentation explains the value of using Universal Design for Learning (UDL) guidelines proactively to design accessible videos in response to a new policy adopted at one librarian’s university; it challenges a common view that adding captions is all that is required to create accessible videos.
Speakers
avatar for Rachel Edford Trnka

Rachel Edford Trnka

Librarian, University of Central Florida

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice

10:00am CST

ONLINE ATTENDED Q&A: Users First: Designing and developing a new library website that’s usable, accessible, and inclusive
This presentation explores our journey through the process of redesigning the MSU Libraries' website. We set out to design and develop the most usable, inclusive, and accessible website possible, involving our stakeholders every step of the way. We'll explore what's working, what isn’t, and what we learned along the way.
Speakers
SG

Sruthin Gaddam

UX Librarian, Michigan State University Library
avatar for Joshua Sanchez

Joshua Sanchez

Head of User Experience, Michigan State University Libraries
SK

Shelby Kroske

User Experience Designer, Michigan State University

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice

10:00am CST

ONLINE ATTENDED Q&A: Where Google Analytics meets UX: How a UX team implemented GA4
Our library’s move to Google Analytics 4 created an opportunity for the UX team to determine the best analytics strategy for the organization. We’ll share how we learned about cross domain tracking, event creation and using Looker to build dashboards as well as how we established a unified analytics strategy.
Speakers
AD

Amy Deschenes

Head of UX & Digital Accessibility, Harvard Library
avatar for Meg McMahon

Meg McMahon

User Experience Researcher, Harvard Library
Meg McMahon (they/them) is the User Experience Researcher at the User Research Center within Harvard Library. In their work they believe in listening to the user in creation of new systems and designs. When envisioning the future of the platform or product they turn to participatory... Read More →

Thursday March 9, 2023 10:00am - 11:30am CST
Online Attended Q&A (Pheedloop Platform)
  ​2. ​UX in Practice
 
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  • ​1. ​Tools and Methods
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  • ​5. ​Leadership and Organizational Strategies
  • Misc
    • M1 Lobby (Lower Level)
    Online Attended Q&A (Pheedloop Platform)
    Room 104 (M1-Lower Level)
    Room 105 (M1-Lower Level)
    Room 106 (M1-Lower Level)
    Salon C (M3-Upper Level)